Corporate Compliance
Reporting Compliance Concerns
If you believe that a compliance violation may have occurred, you should report the issue immediately using any of the following reporting methods:
The goals of TWCA’s Compliance Program are to:
- Make a report to TWCA’s Compliance Hotline at (516) 431-1377
- Report to TWCA’s Compliance Officer, Christina Alegria, by telephone (516-431-1377) or email (compliance@twcambulette.com);
- Report to the Compliance Officer, Christina Alegria, in writing by mail to Attn: Compliance Officer, Transportation With Care, Inc., 52 East Park Avenue, Long Beach, New York 11561;
- Report to a member of TWCA’s Compliance Committee;
- Report to a TWCA Supervisor, Board member, or the CEO.
Anonymous reports of compliance issues can be made using TWCA’s Compliance Hotline or by making a report in writing by mail to the Compliance Officer. All reports of potential compliance issues will be investigated thoroughly and in a timely manner.
TWCA will ensure that the confidentially of persons reporting compliance issues is maintained unless the matter is subject to a disciplinary proceeding, referred to, or under investigation by the New York State Attorney General’s Medicaid Fraud Control Unit, the New York State Office of the Medicaid Inspector General, or law enforcement, or disclosure is required during a legal proceeding. All persons reporting compliance issues will be protected from non-intimidation and non-retaliation pursuant to TWCA’s Non-Retaliation and Non-Intimidation Policy.
The above reporting methods may also be used to ask compliance-related questions and to communicate directly with TWCA’s Compliance Officer.
